Terms of Service

These Terms of Service ("Terms") are an agreement between you and Tinker Software, a Udyam registered business in Nashik, Maharashtra, India, trading as Metro Tech ("Tinker Software", "Metro Tech", "we", "us"). They govern your use of the Metro Tech website, the JollyBaba management app, the JollyBaba catalogue app, our WhatsApp onboarding and messaging services, and any other product that links to these Terms (together, the "Services").

By using any of the Services you agree to these Terms and to our Privacy Policy. If you are using the Services on behalf of a shop or other business, you confirm that you are authorised to bind that business, and "you" includes that business.

1. The Services

• Metro Tech website (metro-tech.in): information about our company and products.
• JollyBaba (jollybaba.in): a subscription software service for mobile repair and resale shops to manage repair tickets, stock, customers, vendors, ledgers, invoices and customer notifications.
• JollyBaba Catalogue: a public showcase of a shop's phones for sale, on the web and Google Play. It is a listing tool only.
• WhatsApp Business onboarding and messaging: a paid service where we set up a shop on WhatsApp Business and, where requested, send automated messages on the shop's behalf through Meta's WhatsApp Cloud API.

2. Accounts and eligibility

• You must be at least 18 years old to create an account or buy a service.
• JollyBaba accounts are created by signing in with Google. You are responsible for keeping your Google account secure and for everything done under your JollyBaba account.
• A shop owner may invite staff. The owner is responsible for the staff accounts they create, for setting their permissions, and for removing accounts when staff leave.
• You must give us accurate business details for invoicing and must keep them up to date.

3. Terms for shops using JollyBaba

• You may use JollyBaba to run your own shop or shops. You may not resell access or use it to run a business you do not control, without our written agreement.
• You are responsible for the accuracy of the records you enter (prices, payments, ledgers, invoices). JollyBaba is a record keeping tool; it does not replace your accountant or your legal obligations under GST, income tax or consumer protection law.
• Invoices and receipts generated by JollyBaba are issued by your shop, not by Tinker Software. Ensure the shop details printed on them are correct.
• You must obtain your customers' personal data lawfully and inform them that it is stored in a software system operated by a service provider. Our Privacy Policy describes what we do with it.
• You may export your data at any time from within the app or by asking us. On closure of your account we will delete your data as described in the Privacy Policy.

4. Terms for the JollyBaba catalogue

JollyBaba Catalogue displays phones that a shop says it has for sale. If you are browsing the catalogue:

• The catalogue does not take payments, does not ship products and does not guarantee that any item is still available. Prices are indicative and should be confirmed with the shop.
• When you tap WhatsApp, Call or Email you are contacting the shop directly. Any purchase is a transaction between you and the shop, completed at the shop's premises. Tinker Software is not a party to that sale and gives no warranty on the goods.
• Specifications and photos are provided by the shop. Inspect the device in person before buying.
• Do not scrape, copy or republish catalogue listings without permission.

If you are a shop publishing a catalogue, you are responsible for the accuracy and legality of what you list and for the goods you sell.

5. WhatsApp messaging terms

Where we send WhatsApp messages on your behalf, or set up automated messaging for your business:

• You confirm that every recipient has agreed to receive messages from your business on WhatsApp, and that you will keep a record of that opt in. Under Meta's rules and Indian law, we and Meta may stop delivery of messages that recipients have not agreed to.
• You will comply with the WhatsApp Business Messaging Policy and WhatsApp Commerce Policy. Messages must not be misleading, abusive, unlawful or unsolicited marketing.
• You will honour every request to stop messages promptly. We will apply a customer's "STOP" reply automatically where our system handles the conversation.
• The WhatsApp Business Account and phone number remain yours. We act as your technical provider and can be disconnected at any time.
• Meta charges conversation based fees for messages sent through the Cloud API. These are either billed to your own Meta account or included in your monthly fee, as stated in your quote.
• Message delivery depends on Meta and on the recipient's device. We do not guarantee that any individual message will be delivered or read.
• If Meta restricts or bans your WhatsApp Business Account because of your messaging conduct, we are not liable for the loss of service.

6. Fees, billing and cancellation

• Fees are stated in Indian Rupees and, where applicable, are exclusive of GST, which is added to the invoice.
• One time fees (for example, WhatsApp onboarding or custom setup) are payable before work starts, unless the quote says otherwise.
• Monthly subscriptions (for example, JollyBaba or ongoing WhatsApp support) are billed in advance for each month. You can cancel at any time; the service continues until the end of the paid month and no further charges are made.
• Payments are collected through Razorpay. By paying you also agree to Razorpay's terms.
• If a subscription payment fails, we will remind you and may suspend the service after 7 days until payment is made. Your data is retained for 90 days after suspension so you can pay and resume.
• Refunds are governed by our Refund and Cancellation Policy.
• We may change prices with at least 30 days' notice by email. The new price applies from your next billing month after the notice period.

7. Acceptable use

You must not:

• use the Services for anything unlawful, including selling stolen goods, evading tax or sending unsolicited messages;
• enter personal data you have no right to hold;
• attempt to access another shop's data, probe or overload our systems, or bypass security;
• reverse engineer, copy or resell the Services, or remove any notice of ownership;
• upload malware, or content that is defamatory, obscene or infringes someone else's rights.

8. Intellectual property

The Services, including software, design, text and the names Metro Tech and JollyBaba, belong to Tinker Software or its licensors. You receive a limited, non exclusive, non transferable licence to use the Services for your business while your subscription is active. Your data remains yours (section 9). If you send us feedback or suggestions, we may use them without obligation to you.

9. Your data and our data processing role

• You own the data you enter into the Services. You give us a licence to store, process, back up and display it as needed to provide the Services to you.
• For customer and vendor data you enter into JollyBaba, you are the Data Fiduciary under the DPDP Act 2023 and we are your Data Processor. We process it only on your instructions, keep it confidential, secure it as described in the Privacy Policy, use sub processors only as listed there, help you respond to your customers' requests, and delete or return it when the agreement ends.
• We may use aggregated, non identifying statistics (for example, number of tickets processed across all shops) to improve and describe the Services.

10. Availability and support

We aim to keep the Services available at all times but do not guarantee uninterrupted service. Planned maintenance is announced in advance where possible. Support is by email and WhatsApp on working days, with a response within one working day. We back up JollyBaba data at least daily, but you should also export important records regularly.

11. Disclaimers

The Services are provided "as is" and "as available". To the extent permitted by law, we make no warranties, express or implied, including fitness for a particular purpose. We do not warrant that the Services will be error free, that all data will be accurate (it is entered by you), or that third party services such as Google, Meta, Railway, Cloudinary or Razorpay will be available.

12. Limitation of liability

To the extent permitted by Indian law:

• Our total liability to you for all claims arising out of the Services in any 12 month period is limited to the fees you paid us in that period.
• We are not liable for indirect, incidental or consequential loss, loss of profit, loss of business, or loss of data that you could have prevented by exporting it.
• We are not liable for disputes between a shop and its customers, for goods sold by a shop, or for the conduct of any shop.

Nothing in these Terms limits liability for fraud, death or personal injury caused by negligence, or any liability that cannot be limited by law. Nothing here removes your rights under the Consumer Protection Act, 2019 where they apply.

13. Suspension and termination

• You may stop using the Services and cancel any subscription at any time.
• We may suspend or end your access if you break these Terms, do not pay, or if we must do so to comply with law or protect other users. Where practical we will warn you first and give you a chance to fix the problem.
• On termination, your right to use the Services ends. We will keep your data available for export for 90 days and then delete it, except where we must keep records by law.

14. Changes to the Services or these Terms

We improve the Services continuously and may add, change or retire features. We may update these Terms; the effective date at the top shows the current version. For changes that reduce your rights or increase your obligations we will email shop owners at least 15 days before they take effect. Continued use after that date means you accept the new Terms. This page stays at the same URL.

15. Governing law and disputes

These Terms are governed by the laws of India. Before starting any legal action, you agree to raise the issue with us in writing and give us 30 days to resolve it. Subject to that, the courts at Nashik, Maharashtra have exclusive jurisdiction, without prejudice to any consumer's right to approach the consumer forum of their own district under the Consumer Protection Act, 2019.

16. Contact

Tinker Software (Metro Tech)
Wadwani, District Beed, Maharashtra 431144, Nashik, Maharashtra, India
Email: raviraj03.py@gmail.com
Phone: +91 72187 24094

Metro Tech is a brand of Tinker Software, Udyam No. UDYAM-MH-05-0134855, Nashik, Maharashtra.