Refund and Cancellation Policy
We keep this policy short and fair. It applies to every payment you make to Tinker Software (Metro Tech), whether through Razorpay, UPI, bank transfer or any other method we accept.
1. Types of charges
| Charge | Examples | Cancel | Refund |
|---|---|---|---|
| One time fee | WhatsApp Business onboarding, catalogue setup, custom setup or migration work | Before work starts | Full refund if cancelled before work starts. No refund once work has started |
| Monthly subscription | JollyBaba subscription, ongoing WhatsApp support, automated messaging | Any time | No refund for the current month. No further charges after cancellation |
| Third party pass through | Meta conversation fees, domain or SIM purchases made at your request | Not applicable | Not refundable, as they are paid to third parties on your behalf |
2. One time fees
- A one time fee is quoted and agreed in writing (email or WhatsApp) before we begin.
- If you cancel before we have started work, we refund the full amount.
- Once work has started (for example, we have created your WhatsApp Business profile, started building your catalogue, or begun a migration), the fee is non refundable, because the time has been spent on your project.
- If we are unable to deliver what was agreed for reasons on our side, we will refund the fee in full or in proportion to the work not delivered, at our discretion and in discussion with you.
3. Monthly subscriptions
- Subscriptions are billed in advance, month by month. There is no minimum term and no lock in.
- You can cancel at any time by emailing raviraj03.py@gmail.com with the subject "Cancel subscription", or by asking us on WhatsApp. We confirm cancellation within 2 working days.
- Your service continues until the end of the month you have already paid for. We do not refund the current month, in full or in part.
- You will not be charged again after cancellation. If you are charged by mistake after cancelling, tell us and we will refund that charge in full.
- Your data is kept for 90 days after cancellation so you can export it or resume. After that it is deleted as described in our Privacy Policy.
4. Duplicate or failed payments
If you were charged twice for the same invoice, or a payment was deducted from your account but did not reach us, tell us with the Razorpay payment ID or your bank reference. Confirmed duplicate payments are refunded in full.
5. How refunds are paid
- Where a refund is due, we process it within 7 working days of confirming it with you.
- Refunds go back to the original payment method (the same card, UPI ID or bank account you paid from). We cannot refund to a different account.
- After we process the refund, your bank or card issuer may take a further 5 to 7 working days to show it in your account. Razorpay refund timelines are described on Razorpay's site.
- Refunds are made in Indian Rupees for the amount paid. Any bank or currency conversion charges are not refunded.
6. How to request a refund or cancellation
- Email raviraj03.py@gmail.com with the subject "Refund request" or "Cancel subscription".
- Include your business name, the email or phone number on your account, the invoice or Razorpay payment ID, and the reason.
- We reply within 2 working days with a decision or a question.
7. Your statutory rights
Nothing in this policy takes away rights you have under the Consumer Protection Act, 2019 or any other applicable law. If you are unhappy with our decision, you can raise a grievance with our grievance officer (see contact) or approach the consumer forum of your district.
8. Contact
Tinker Software (Metro Tech)
Wadwani, District Beed, Maharashtra 431144, Nashik, Maharashtra, India
Email: raviraj03.py@gmail.com
Phone: +91 72187 24094
Metro Tech is a brand of Tinker Software, Udyam No. UDYAM-MH-05-0134855, Nashik, Maharashtra.