Data Deletion Requests
You have the right to have your personal data deleted under the Digital Personal Data Protection Act, 2023. This page explains exactly how to ask, what happens next and what we are legally required to keep. It applies to the Metro Tech website, the JollyBaba management app, the JollyBaba catalogue app and WhatsApp messaging services we run for shops.
1. Who can ask
| If you are | What we delete |
|---|---|
| A shop owner using JollyBaba | Your whole shop account: all staff accounts, customers, vendors, tickets, stock, ledgers, photos and WhatsApp message history. Export your data first if you need it. |
| A staff member with a JollyBaba login | Your staff account, name, email and profile picture. Business records you created (tickets, payments) stay with the shop because they belong to the shop, but your name is removed from them where the shop agrees. |
| A customer of a shop whose details were entered by the shop | Your name, phone number and contact details in that shop's records, and any WhatsApp messages sent to you. The shop is the owner of these records, so we will forward your request to the shop and delete on their instruction, or directly where the law requires. Invoices the shop must keep for tax are anonymised, not removed. |
| A user of the JollyBaba catalogue app | The catalogue has no login and stores nothing that identifies you. Uninstalling the app ends all data collection. If you contacted a shop through it, ask that shop to delete your chat. |
| A WhatsApp recipient who received messages from a shop through our system | Your phone number and message history in our system. Reply "STOP" to the shop's number to stop messages immediately, and email us to delete history. |
| Someone who emailed or called us | Your correspondence and contact details. |
2. How to ask
- Send an email to raviraj03.py@gmail.com with the subject line Deletion request.
- Tell us which of the categories above you are in, and the phone number or email address the data is linked to. For a shop account, also give the shop name.
- We will reply to confirm your identity. Usually this means replying from the email address on the account, or answering a message we send to the phone number on record. We do this so that nobody else can delete your data.
- If you cannot email, you can call or WhatsApp +91 72187 24094 and we will log the request for you.
There is no charge, and you do not need to give a reason.
3. What happens next
- Within 2 working days: we acknowledge your request and confirm your identity.
- Within 7 working days: we delete the data from our live systems and confirm to you by email, listing what was deleted and what was retained and why.
- Within 35 days: the data also disappears from our rotating database backups.
- Third parties: we instruct our processors (Railway for the database, Cloudinary for images, Meta for WhatsApp Platform Data) to delete the corresponding data. Their own deletion runs on their schedules, which are published in their policies.
Where the data belongs to a shop (you are the shop's customer), we forward your request to the shop the same day and ask it to instruct us. If the shop does not respond within 7 working days, we will delete your contact details directly, keeping only what the shop is legally required to retain.
4. What we keep, and why
Indian law requires some records to be kept even after a deletion request. We keep only the minimum, and only for as long as the law requires.
| Kept | How long | Why |
|---|---|---|
| Invoices, receipts and payment records for services you bought from Tinker Software | 8 years from the end of the financial year in which they were issued | Required by the Income Tax Act, 1961 and the GST law. Section 44AA of the Income Tax Act and the GST rules require books of account and invoices to be preserved; we apply 8 years as the safe period |
| Invoices a shop issued to you through JollyBaba | As required by the shop's own tax obligations (typically 8 years) | They are the shop's books of account. We remove your name and phone number from them where the shop's law allows and keep the invoice with an anonymised customer reference |
| A record that you asked for deletion, and when | 3 years | To prove we complied if a regulator or you ask |
| Data subject to a legal hold | Until the matter closes | Where a court, police or regulator has asked us to preserve it, or where it is needed to defend a legal claim |
| Aggregated statistics | Indefinitely | They contain nothing that identifies you |
5. Deleting an account from inside the app
Shop owners can also delete staff accounts from the JollyBaba settings screen, and can request whole shop deletion from the same screen; that request follows the same 7 working day process. The catalogue app has no account and nothing to delete inside it.
6. If you are not satisfied
Raise a grievance with our grievance officer at raviraj03.py@gmail.com with the subject "Grievance". We respond within 48 hours and resolve within 30 days. If you are still not satisfied you may complain to the Data Protection Board of India.
7. Contact
Tinker Software (Metro Tech)
Wadwani, District Beed, Maharashtra 431144, Nashik, Maharashtra, India
Email: raviraj03.py@gmail.com
Phone: +91 72187 24094
Metro Tech is a brand of Tinker Software, Udyam No. UDYAM-MH-05-0134855, Nashik, Maharashtra.